Finding the door: the plateau is not addressed like the old bourg
On the plateau des Minguettes a single slab block often holds several montées — separate stairwell entrances — and the street number alone is not enough. Give us the name of the residence, the letter of your montée and the floor. Parking at the foot of the la Darnaise and Monmousseau towers fills up by early evening, so the tools often finish the trip on foot.
In the vieux bourg, around place Léon-Sublet and avenue Marcel-Houël, the problem is the opposite: terraced houses running one into the next with no entryphone, and frequently a service door onto a rear alley. Tell us whether you are waiting on the street side or in the yard, and whether the house is attached on both sides.
At the new schemes at Le Puisoz and Grand Parilly the hall opens on a badge and the underground car park is locked separately. Someone has to let us in — a resident, a neighbour, the caretaker. Your own flat door is private property; the shared hall is not, and we have no standing to force it.
What the door allows, and what we will ask you for
A solid timber leaf in the old bourg, merely pulled shut, sometimes takes a thin blade, provided the gap allows it and no seal is gripping. The flat doors fitted during the plateau refurbishments are another matter: a locked multipoint with the top and bottom points engaged means working on the lock itself, and the cylinder enters the conversation.
Nobody can promise a damage-free opening before seeing the door. A recent cylinder on a rebuilt stairwell at Vénissy resists by design; a key snapped inside the barrel of a Moulin-à-Vent garage door is a different case again. We look, we tell you what we find, then we hand you an itemised quote before anything starts.
You will be asked to show that you live there: identity papers carrying the address, a rent receipt, an energy bill, a home insurance certificate. If it is all locked inside, say so when you call. A statement from a neighbour on your landing, from the caretaker or from the landlord is acceptable, and on the plateau that is usually the shortest route.
How does this service work?
Techniques, typical situations, standards and things to watch out for: it is all on our door opening page. This page focuses on what the service involves in Vénissieux.